Services

Everything Your Business Needs From IT, in One Partnership

Lumestrum brings support, security, cloud, strategy and AI together under one team and one plan. Every service runs on our AI-first operations, so it is faster, better documented and continuously improving.

Managed IT & Help Desk

Your team gets fast, friendly help for every device and app, from password resets to complex outages. One number, one inbox, one team that knows your environment.

How AI Helps

Tickets are read, categorized and enriched with device history the moment they arrive, so engineers start with the answer instead of the questions.

Talk to us about Managed IT and Help Desk

Unlimited remote supportHelp for every user by phone, email or portal, without per-ticket fees.
Proactive monitoringAround-the-clock health checks on devices, servers and critical apps.
Patch managementOperating system and third-party updates tested and deployed on schedule.
Onboarding and offboardingNew hires ready on day one, departing access removed the same hour.
Device lifecycleProcurement, setup, warranty tracking and secure retirement of hardware.
Vendor managementWe work with your internet, phone, printer and software vendors so you do not have to.

Cybersecurity

Modern attacks target people, identities and devices at the same time. We build layered protection around all three and watch it around the clock.

How AI Helps

Machine-learning detection spots unusual behavior across sign-ins, endpoints and email. Security analysts confirm and contain threats in minutes.

Talk to us about Cybersecurity

Endpoint detection and responseBehavior-based protection with 24/7 threat hunting and device isolation.
Email securityFiltering for phishing, impersonation and malicious attachments.
Identity protectionMFA, conditional access and risky sign-in monitoring for every account.
Security awareness trainingShort, engaging lessons and realistic phishing simulations.
Vulnerability managementContinuous scanning with prioritized, tracked remediation.
Incident responseA documented plan and a team ready to act when something happens.

Cloud & Microsoft 365

Microsoft 365 and the cloud can do far more than most businesses use. We configure, secure and manage them so your team collaborates easily and safely.

How AI Helps

Automated policy checks catch risky sharing, unused licenses and configuration drift, and correct many issues before they become problems.

Talk to us about Cloud and Microsoft 365

Microsoft 365 managementExchange, Teams, SharePoint and OneDrive configured and governed.
Cloud migrationsEmail, files and servers moved with careful planning and minimal downtime.
Intune device managementZero-touch setup and policy for Windows, Mac and mobile devices.
License optimizationRight-sized subscriptions so you pay only for what you use.
Google Workspace supportAdministration and security for teams that run on Google.
Azure and hosted serversCloud infrastructure designed for performance, security and cost.

Backup & Disaster Recovery

Backups only matter if they restore. We protect your devices, servers and cloud data, then prove recovery works with regular testing.

How AI Helps

Every backup job is verified automatically, and anomalies such as sudden mass file changes are flagged as possible ransomware activity.

Talk to us about Backup and Disaster Recovery

Microsoft 365 backupEmail, OneDrive, SharePoint and Teams protected beyond default retention.
Server and endpoint backupImage-level backups with fast, granular restores.
Immutable copiesBackups that cannot be altered or deleted by attackers.
Restore testingScheduled recovery tests with documented results.
Disaster recovery planningClear recovery objectives and a runbook for the worst day.
Business continuityOptions to keep critical systems running through an outage.

Network & Infrastructure

Fast, secure connectivity is the foundation for everything else. We design, install and manage networks that simply work.

How AI Helps

Continuous telemetry tracks bandwidth, latency and hardware health, and flags failing equipment or saturated links before users feel them.

Talk to us about Network and Infrastructure

Firewall managementNext-generation firewalls configured, updated and monitored.
Wi-Fi designCoverage planning with secure staff and guest networks.
Switching and cablingStructured, documented infrastructure that is easy to support.
Internet redundancyFailover connections that keep you online.
Server managementOn-premises and virtual servers maintained and secured.
Network documentationDiagrams and inventories that stay current automatically.

Strategy & vCIO

Technology decisions are business decisions. Your virtual CIO aligns IT with your goals, budget and growth plans.

How AI Helps

Reports are generated from live data and summarized in plain English, so every review focuses on decisions instead of spreadsheets.

Talk to us about Strategy and vCIO

Technology roadmapA prioritized 12 to 36 month plan tied to business outcomes.
IT budgetingForecasts for hardware refreshes, licensing and projects.
Quarterly business reviewsClear reporting on health, risk, service and progress.
Risk assessmentsAn honest evaluation of gaps with recommended next steps.
Project leadershipOffice moves, new locations, mergers and major upgrades managed end to end.
Software selectionUnbiased guidance on the tools that fit your business.

Compliance Support

Regulators, insurers and enterprise clients ask harder security questions every year. We implement and document the technical controls, and work alongside your legal and compliance advisors so you can answer with confidence.

How AI Helps

Evidence such as MFA status, patch levels and backup results is collected continuously, so audits and questionnaires take hours instead of weeks.

Talk to us about Compliance Support

HIPAA supportTechnical safeguards, risk analysis support and documentation for healthcare.
PCI DSS supportControls and scoping guidance for businesses that accept card payments.
Cyber insurance readinessMeet carrier requirements and complete applications accurately.
Security questionnairesHelp responding to client and vendor security reviews.
Policies and proceduresWritten security policies that match how you actually work.
Framework alignmentControls mapped to the CIS Controls and the NIST Cybersecurity Framework.

AI Enablement

Your team is already using AI, with or without a plan. We help you adopt it safely and turn it into measurable productivity.

Our Approach

We run our own operations on AI every day, so the guidance we give you comes from practice, not theory.

Talk to us about AI Enablement

AI readiness assessmentA review of data, permissions and licensing before AI tools are switched on.
Microsoft Copilot rolloutConfiguration, oversharing cleanup, pilot groups and training.
AI acceptable use policyClear rules for which tools are approved and what data is allowed.
Data governanceSensitivity labels and access reviews so AI only sees what it should.
Workflow automationRepetitive processes automated across email, documents and business apps.
Team trainingPractical sessions that show employees how to use AI well and safely.

Co-Managed IT

Already have IT staff? We extend your team with our tools, automation, 24/7 security monitoring and senior escalation support, while your people stay in charge of what they do best.

Explore co-managed IT

Projects

Office moves, new locations, cloud migrations, network upgrades and hardware refreshes, planned and delivered by the same team that supports you every day.

Plan a project

Get Started

Not Sure Where to Start?

Our free IT assessment shows exactly where you stand across security, backups, cloud and support, and which improvements will matter most.

Book Your Free Assessment hello@lumestrum.com